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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of CECIL LYLES JR

CECIL LYLES JR

July 15, 2026

5  out of  5
rating by CECIL LYLES JR
"Very pleasant"
We responded:
"Thank you Cecil. Audrey McFarlin has a great team and we are pleased to assist with your insurance needs. Please tell a frieind. - Audrey"
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Connie Flores Flores

July 14, 2026

5  out of  5
rating by Connie Flores Flores
"Contacted the office for a quote, received a quick response and a great price from Lizett and was able to get everything completed with Kasia in the office! Even received some goodies!"
We responded:
"Connie. Your comments on the team effort is appreciated. Lizett and Kasia specialize in insurance. -Audrey"
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Ruth Muthart

July 14, 2026

5  out of  5
rating by Ruth Muthart
"I had an amazing experience with Kali while going through getting a life insurance policy as a new wife and now soon to be new mom. She went over everything in detail and was so kind and patient. If Im going to be with a company for next 10+ years, individuals like Kali are just the kind of outstanding, customer oriented, and hardworking employees I like to do business with."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Audrey McFarlin’s Team. "
Profile photo of Mi Mi

Mi Mi

July 10, 2026

5  out of  5
rating by Mi Mi
"Claudia was awesome she made everything so easy I will definitely call her for any of my insurance need"
We responded:
"Mi, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Audrey McFarlin’s Team!"
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Yami Oliveros

July 10, 2026

5  out of  5
rating by Yami Oliveros
"Claudia was able to help me understand why I wasn’t charged this month for my car insurance. I typically hate calling insurance companies and I actually had a different State Farm agent whose staff was terrible. Audrey’s staff is very helpful and polite. 10000/10 customer service"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Profile photo of Shannon Shockley

Shannon Shockley

July 10, 2026

4  out of  5
rating by Shannon Shockley
"I called to request a copy of my insurance policies and auto card. The copies and card were immediately sent to me. Thanks for your service."
We responded:
"Shannon, Thank you for your loyalty. You have been our client for YEARS. We appreciate you! - Audrey"
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Marcus McLin

July 10, 2026

5  out of  5
rating by Marcus McLin
"Claudia was extremely polite and helpful. I was having a hard time getting answers from the repair shop on when my car would be ready. She not only offered to call them on my behalf, but got the answers I needed in minutes! Thanks, Claudia!"
We responded:
"Marcus - Thanks for the 5-Stars - Audrey"
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Rebecca Wilson

July 9, 2026

5  out of  5
rating by Rebecca Wilson
"Quick and easy policy additions! Kali was helpful, and super quick to take care of my additional needs. Thank you!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Audrey McFarlin’s Team. "
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Derrick Guest

July 9, 2026

5  out of  5
rating by Derrick Guest
"Claudia is a great agent very knowledgeable I wish I could talk to her every time I call"
We responded:
"Derrick, I’m happy we addressed your needs. Thanks for the 5-stars
Audrey "
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Ariel B

July 8, 2026

5  out of  5
rating by Ariel B
"Nicole was so informative and supportive during our call. Thank you so much for helping me bundle my policies while being patient and understanding."
We responded:
"We are grateful for your 5-star review, Ariel! Thanks for taking a moment to share your positive rating of State Farm Agent Audrey McFarlin’s Team here in Palos Heights . Audrey"
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Joseph Hubacek

July 7, 2026

5  out of  5
rating by Joseph Hubacek
"I noticed some inaccurate information on my policy after I moved to another city and gave them a call. Claudia was able to fix it quickly without any problems. Thanks!"
We responded:
"Thank you for taking the time to leave such a great review, Joseph. We strive for excellence in all things insurance and are grateful for your positive feedback. - Audrey"
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Bob Ehrler

July 1, 2026

5  out of  5
rating by Bob Ehrler
"The staff has always been very helpful, and friendly. I needed some information forward to a lender, and they were very efficient. Huge shout out to Kali for your help."
We responded:
"Bob, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Audrey McFarlin’s Team here in our Palos Heights office. "
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shawn potts

June 19, 2026

5  out of  5
rating by shawn potts
"Kali was great . She explained everything in detail the entire experience was seem less. I appreciate her covering all details without any confusion"
We responded:
"Wow, thank you for the 5-star review, shawn! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch! - Audrey"
Profile photo of Savannah Addams

Savannah Addams

June 19, 2026

5  out of  5
rating by Savannah Addams
"im writing this on behalf of my parents who called in today with questions and to pay a bill. they spoke with a very nice woman named veronica who was very helpful. my parents had some questions about their coverage since we just had that horrible storm nd veronica was very professional, very informative, and took the time to make sure all questions were answered and guided them in the right direction. we were so surprised to hear veronica is new considering she sounded like she has been with state farm for years! if i drove i would get my car insurance here. i highly recommend this office and my parents will now ask for veronica when they need help"
We responded:
"Savannah, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Audrey McFarlin’s Team—we are always here to help! - Audrey
"
Profile photo of Yifei Jaski

Yifei Jaski

June 16, 2026

5  out of  5
rating by Yifei Jaski
"I want to give Kali Case a 5-star rating for her outstanding service during our condo purchase insurance process. She provided me a condo insurance quote with comprehensive coverage at great price and explained every line item in detail to allow me to customize. She reaches out to my loan officer to collect the mortgage info and issue the policy binder as quickly as possible. She is always there for me, she follows up but never pushy. She is the kind of insurance agent that you can trust. I had a very good experience working with her and I will highly recommend her and her agency to my family and friends."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Profile photo of Gary Szpajer

Gary Szpajer

June 9, 2026

4  out of  5
rating by Gary Szpajer
"Kasia was helpful and informative."
We responded:
"Gary, thank you for your kind 4-star rating! We appreciate your feedback and are happy to hear you had a pleasant experience with State Farm Agent Audrey McFarlin’s Team! "
Profile photo of John Ward

John Ward

June 8, 2026

5  out of  5
rating by John Ward
"Kali is very intelligent and professional explained everything with my policy."
We responded:
"John, Thank you so much for the 5-stars, John! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! - Audrey"
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Jai C

June 3, 2026

5  out of  5
rating by Jai C
"Kali was kind and resolved my issue quickly. Very professional. Thanks Kali."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. - Audrey"
Profile photo of debsankar banerjee

debsankar banerjee

June 1, 2026

5  out of  5
rating by debsankar banerjee
"I had my car, life and rental insurance here. It was a great experience. The staff are super nice, Kasia and Krystina helped me a lot."
We responded:
"Thank you for the amazing review, debsankar! It is truly the goal of our team to exceed expectations when it comes to all insurance needs.- Audrey"
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Sandra Fernandez

May 21, 2026

5  out of  5
rating by Sandra Fernandez
"Kasia provided Great customer service, always taking care of my Family and their needs."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Happy New Year! - Audrey"
Profile photo of Daniel Soto

Daniel Soto

May 20, 2026

5  out of  5
rating by Daniel Soto
"Kali was super helpful today helping me replace my current life insurance with one that is most adequate to my lifestyle and that fits in my budget. Phone calls never last more than 20 minutes and I am almost never put on hold. Honestly very great service."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Audrey McFarlin’s Team here in Palos Heights . - Audrey"
Profile photo of Carmen De Jesus

Carmen De Jesus

May 12, 2026

5  out of  5
rating by Carmen De Jesus
"Great customers service. I was able to update my policy very quickly, and I was able to speak to the customer representative, and she was very helpful and helping me understand the policy and what to do.
Kelly and anybody who answers the phone are very very nice and helpful🙌"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. - Audrey"
Profile photo of John Sidorowicz

John Sidorowicz

May 12, 2026

5  out of  5
rating by John Sidorowicz
"My fiancée referred me to State Farm and Lizett was great! Very helpful and knowledgeable."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Audrey McFarlin’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help! Audrey"
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Julien Avinger

May 6, 2026

5  out of  5
rating by Julien Avinger
"Working with Nicole at State Farm was a great experience. She was very responsive, helpful, and took the time to make sure all of my questions were answered. You can tell she genuinely cares about her clients and providing quality service. I really appreciated the professionalism and support throughout the process."
We responded:
"Thanks so much for the amazing review, Julien! We really appreciate your support here in Palos Heights . If you ever have any questions or need insurance assistance in the future, we are just a message away! -
Audrey"
Profile photo of Matt Duggan

Matt Duggan

May 6, 2026

5  out of  5
rating by Matt Duggan
"Kali made my experience smooth and effortless. She saved me a lot of money switching from my previous insurance company. She was delightful to work with. If you need anything ask for Kali!"
We responded:
"Thanks so much for the amazing review, Matt! We really appreciate your support here in Palos Heights . If you ever have any questions or need insurance assistance in the future, we are just a message away! - Audrey"