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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elizabeth haulcy

February 11, 2026

5  out of  5
rating by Elizabeth haulcy
"Hello! Great job Claudia. Have a great day. Ms. Haulcy"
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Fabiola Jaquez

February 10, 2026

5  out of  5
rating by Fabiola Jaquez
"Claudia was the best and very informative"
We responded:
"Thank you for the fantastic review, Fabiola! We are always here to help with your insurance needs here in Palos Heights . - Audrey"
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Alexandria Haggray

February 10, 2026

5  out of  5
rating by Alexandria Haggray
"Claudia was extremely helpful. I look forward to working with her in the future."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Audrey McFarlin’s Team. - Audrey"
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Hart

February 10, 2026

5  out of  5
rating by Hart
"I had the pleasure of speaking with Claudia. She was answered all my questions efficiently and quick. I’ve been working with Audrey’s office for many years and have always encountered nothing but professionalism from the entire staff."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Audrey McFarlin’s Team here in Palos Heights .  - Audrey"
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David Milazzo

February 9, 2026

5  out of  5
rating by David Milazzo
"Claudia contacted me informing me of rate decrease which is always good to hear and inquired if I needed assistance with any other services. Always a pleasant office to communicate with!!!"
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Kevin Wood

February 9, 2026

5  out of  5
rating by Kevin Wood
"Claudia handled my issue perfectly!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Audrey McFarlin’s Team! We deeply appreciate your kind words here in Palos Heights . - Audrey"
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arpough

February 9, 2026

5  out of  5
rating by arpough
"Nicole Fulton was absolutely amazing to work with! She made the entire car insurance process smooth, stress-free, and easy to understand. She took the time to explain my options, answered all of my questions without rushing, and helped me find coverage that actually fit my needs and budget. What really stood out was her professionalism, patience, and genuine care — she didn’t treat me like just another policy number. If you’re looking for a State Farm representative who is knowledgeable, responsive, and truly has your best interest at heart, Nicole is the one. Highly recommend!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Audrey McFarlin’s Team! We deeply appreciate your kind words here in Palos Heights . - Audrey"
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Cindy Saving

February 9, 2026

5  out of  5
rating by Cindy Saving
"Claudia helped answer my questions"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Audrey McFarlin’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Palos Heights Thanks again - Audrey"
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Chris Herrera

February 6, 2026

5  out of  5
rating by Chris Herrera
"Great service, got my insurance almost instantly by Claudia!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Audrey McFarlin’s Team. Audrey"
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Robert Jones

February 5, 2026

5  out of  5
rating by Robert Jones
"CLADIA WAS GREAT."
We responded:
"Robert, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. - Audrey"
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Ed Flores

February 5, 2026

5  out of  5
rating by Ed Flores
"I was greeted by kali and she was fantastic at meeting all of my auto insurance needs, answered all of my questions, and every effort was made to communicate with me. I was able to obtain the perfect coverage. And impressed with customer service I received. Great service from a great office!!"
We responded:
"Ed, Thank you for the commentary. Lizett is knowledgeable and skilled in her presentation to assist our clients in managing their risk. We appreciate the 5 Stars - Audrey"
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Wenjie Zhao

February 4, 2026

5  out of  5
rating by Wenjie Zhao
"Claudia was so knowledgeable, friendly and helped me out so much. Thank you!"
We responded:
"Thanks so much for the amazing review, Wenjie! We really appreciate your support here in Palos Heights . If you ever have any questions or need insurance assistance in the future, we are just a message away! - Audrey"
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Raygen The Hairstylist

February 4, 2026

5  out of  5
rating by Raygen The Hairstylist
"Kali was great. She made sure to give me the discounts I qualified for and answered every question that I had. She was amazingly helpful."
We responded:
"Thank you for the 5-Star rating! - Audrey"
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Patricia Kouba

February 4, 2026

5  out of  5
rating by Patricia Kouba
"Claudia was very helpful"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Audrey McFarlin’s Team.  - Audrey"
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Jake Gorman

January 30, 2026

5  out of  5
rating by Jake Gorman
"AMAZING and knowledgeable sales reps! They explained everything to me from start to finish with every question asked before signing anything. I appreciate the undivided attention they gave me as I signed for the best products they can offer!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. Jake, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Audrey McFarlin’s Team—we are always here to help! "
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Alvydas Jankauskas

January 28, 2026

5  out of  5
rating by Alvydas Jankauskas
"I was assisted by Joseph Sekulich , he was knowledgeable and professional .I would recommend Audrey McFarlin State Farm Insurance Agency to everyone ."
We responded:
"Alvydas, We appreciate the 5-Stars. I'm happy Joe was able to assist. - Audrey"
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Kim Bittner

January 28, 2026

5  out of  5
rating by Kim Bittner
"Lizette provided great rates with even better service! She were knowledgeable, quick to respond, and made the whole process easy. I felt well taken care of from start to finish. I highly recommend her!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Audrey McFarlin’s Team. Audrey"
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Cathal OSullivan

January 25, 2026

5  out of  5
rating by Cathal OSullivan
"I have been a client of State Farm for many years. My current agent is Audrey McFarlin, and I have my home, rental and car policies with her. I usually deal with Kasia Turczyn who is great and always responsive to any queries that I may have. I hope they will be my agents for many years to come."
We responded:
"Thank you for taking the time to leave such a great review, Cathal. We strive for excellence in all things insurance and are grateful for your positive feedback. - Audrey"
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Monique Williams

January 23, 2026

5  out of  5
rating by Monique Williams
"I’ve used Statefarm via Audrey’s office for over 10 years. I’ve had auto, renters and now life insurance. Lizett has done an amazing job helping me and gently following up to assist me with requests I’ve asked for. Her thoroughness and transparent explanations, helped me make the best decisions for what I leave for my family."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. Monique, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Audrey McFarlin’s Team—we are always here to help! - Audrey"
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Robbyn Madderom

January 22, 2026

5  out of  5
rating by Robbyn Madderom
"Kali was kind and personable and an overall pleasure to talk with. She provided comprehensive details about the coverages and policy I was getting. Kali took her time to answer all the questions I had and offered to help with any other insurance needs I might have. Additionally, Kali followed through with the promise she made to provide documents in a timely manner. Thank you Kali & State Farm!"
We responded:
"Thank you for the fantastic review, Robbyn! We are always here to help with your insurance needs here in Palos Heights . - Audrey"
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Rick Merrill

January 22, 2026

5  out of  5
rating by Rick Merrill
"Audrey’s team is phenomenal. They quickly address my insurance questions."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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lauren jones

January 22, 2026

5  out of  5
rating by lauren jones
"Always friendly and helpful."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Audrey McFarlin’s Team. - Audrey"
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Jason. Famartino

January 17, 2026

5  out of  5
rating by Jason. Famartino
"Had to check and see if everything was in order, and Kali put my mind at ease and gave me the all clear!!"
We responded:
"Jason, I’m pleased Angelica was able to assist - Audrey "
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Eric Shultz

January 15, 2026

5  out of  5
rating by Eric Shultz
"Kali was super helpful - thanks!!!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Audrey McFarlin’s Team. "
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Ruben Gonzalez

January 15, 2026

5  out of  5
rating by Ruben Gonzalez
"Lizett is phenomenal. She was quick, efficient, and incredibly helpful throughout the entire process. She continues to assist me with even the smallest questions or issues and always keeps me updated with new information. I truly appreciate her dedication and support."
We responded:
"Ruben, Thank you for veing a long time customer of our agency. We appreciate you and I know Lizett does as well. - Audrey"