State Farm® Insurance Agent Audrey McFarlin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Angela Harrell
November 9, 2026
5
out of
5
rating by Angela Harrell
"I worked with Jordan who was very professional, provided some of the best customer service, and was very patient. I am very pleased with the service and follow-ups I received. Great job!"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Audrey McFarlin’s team. "
Abdalla Jalili
November 4, 2026
5
out of
5
rating by Abdalla Jalili
"Claudia was amazing, so sweet and knowledgeable. I recommend this office to everyone. best State Farm ever! Amazing service 10/10"
We responded:
"Thank you so much for your kind review, Abdalla! If you need insurance assistance, we are just an email or call away! - Audrey McFarlin, your State Farm Agent "
Theresa kemper
November 4, 2026
5
out of
5
rating by Theresa kemper
"Claudia was very helpful to both myself and my daughter She went above and beyond to orivide us with clear explanations and the best price available."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Palos Heights. "
Lolita Lindo
October 30, 2026
5
out of
5
rating by Lolita Lindo
"I had a fantastic and thorough talk with Claudia at Audrey McFarlin’s State Farm Insurance Agency. Claudia is very patient, kind and knowledgeable. I appreciate her immensely. Every person that I’ve ever worked with at this Agency has been stellar! Thank you for your outstanding service!"
We responded:
"Dan is the consummate insurance professional! Thank you for taking the time to speak about your insurance. An annual insurance review is very important. Thanks and please tell a friend!"
Marty Bronersky
October 30, 2026
5
out of
5
rating by Marty Bronersky
"Jordan and Claudia have always been so helpful with answering my questions she has the best team in the office!"
We responded:
"Thanks so much for the fantastic rating, Marty! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! - Audrey"
Mark Flynn
October 30, 2026
5
out of
5
rating by Mark Flynn
"Claudia’s customer service was amazing thank you for always being so kind"
We responded:
"Mark, thank you for the amazing review! Our Palos Heights insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Audrey McFarlin, your State Farm Agent "
darlene stokes washington
October 22, 2026
5
out of
5
rating by darlene stokes washington
"Claudia was great, her customer service was outstanding. I’m 88 years old, she was very patient and kind. I can’t believe of how much she helped me. I Recommend this office to everyone. I have best would State Farm, many, many years, and this is the service that keeps me here"
We responded:
"darlene, thank you for the amazing review! Our Palos Heights insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Audrey McFarlin, your State Farm Agent "
ivy gootrad
October 22, 2026
5
out of
5
rating by ivy gootrad
"Claudia at State Farm Insurance has been a wonderful help. She reaches out when she sees something I might need and is always looking out for me. Highly recommend when looking for an insurance agent."
We responded:
"Wow, thank you for the 5-star review, ivy! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Richard Morowczynski
October 22, 2026
5
out of
5
rating by Richard Morowczynski
"Worked with Jordan Thompson.
Answered all my questions, gave me a few ideas, and was very attentive and respectful."
We responded:
"Richard, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Palos Heights. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Audrey McFarlin and Team - Audrey"
Sandra Fernandez
October 20, 2026
5
out of
5
rating by Sandra Fernandez
"Kasia provided Great customer service, always taking care of my Family and their needs, she is a great communicator and is always willing to answer my questions"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Happy New Year! - Audrey"
sheila latting
October 15, 2026
5
out of
5
rating by sheila latting
"Claudia was amazing — friendly, knowledgeable, and incredibly helpful. She answered all of my questions clearly and made sure I had every form I needed. Excellent service."
We responded:
"Wow, thank you for the 5-star review, sheila! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Roberto Aguinaga
October 15, 2026
5
out of
5
rating by Roberto Aguinaga
"Working with Claudia Bak and their team for my auto insurance was a breeze! Claudia answered all my questions clearly, walked me through my options without any pressure, and helped me find a great rate. Highly recommend!"
We responded:
"Thank you so much for the 5-star rating, Roberto! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Audrey McFarlin "
Gayle Stamos
October 13, 2026
5
out of
5
rating by Gayle Stamos
"Kali wss incredibly helpful, transparent and kind throughout the entire process! I am so glad I switched insurance providers, I am saving a lot of money with State Farm"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. - Audrey"
Brian Morowczynski
October 12, 2026
5
out of
5
rating by Brian Morowczynski
"Jordan is a customer service expert"
We responded:
"Hi Brian, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Audrey McFarlin’s team. Please reach out to us if any questions come up! - Audrey McFarlin’s Insurance Team - Audrey"
Julie Koehne
October 9, 2026
5
out of
5
rating by Julie Koehne
"Claudia is always responsive to my requests and helpful answering questions. With my recent claim she helped escalate with the claims representative's manager when I wasn't receiving responses from the claims representative."
We responded:
"Julie. Sorry I missed the opportunity to say Thank you! But you are appreciated "
Diamond Sanders
October 9, 2026
5
out of
5
rating by Diamond Sanders
"Claudia and I had been in contact for a few weeks while shopped around for insurance. She finally offered me a rate that I could resist. A bundle of auto, life, and renters insurance for a very affordable rate. I almost thought it was too good to be true! She set up my policies over the phone and sent all of my documents via email making the process quick and easy. She even helped me reach out to my previous insurance company to cancel the policy with them and ensure that they issued me a refund. Her customer service was top tier! I would recommend her to everyone I know ! Thanks Claudia!"
We responded:
"Thanks so much for the fantastic rating, Diamond! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! - Audrey"
Lucina Ochman
October 8, 2026
5
out of
5
rating by Lucina Ochman
"I cannot say enough wonderful things about Claudia! She has gone above and beyond to help me and always makes sure I’m taken care of. She is truly one of the kindest, most caring, and genuine people I have ever met. I actually look forward to coming into the office every month because of her! She always welcomes me with a smile and makes me feel like family. Claudia is truly a blessing to this office, and State Farm is so lucky to have her! I am beyond grateful for everything you do. Thank you, Claudia, for your amazing customer service and your beautiful heart! If I could give 100 stars, I would! ❤️⭐"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Audrey McFarlin’s team. "
Robert Stern
October 5, 2026
5
out of
5
rating by Robert Stern
"Claudia was amazing thank you"
We responded:
"Thanks for 5-Stars Robert "
Mz L Henry
September 29, 2026
5
out of
5
rating by Mz L Henry
"Audrey! Claudia Customer Service is AMAZING!!"
We responded:
"Thank you for the 5-star review of Audrey McFarlin’s team - we really appreciate your kind words! - Audrey"
Kelsey Grant
September 29, 2026
5
out of
5
rating by Kelsey Grant
"Great experience, Claudia and Jordan helped me with setting up my Auto device. Very helpful."
We responded:
"Kelsey, thank you for your great review! We truly appreciate your feedback and are so glad you had a positive experience with us here at Audrey McFarlin’s insurance office. "
Brian Glackin
September 26, 2026
5
out of
5
rating by Brian Glackin
"excellent service nice gentleman took care of all"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Audrey McFarlin’s team. "
Maged Shilwa
September 25, 2026
5
out of
5
rating by Maged Shilwa
"Jordan and Claudia were amazing. My phone died and he charged it to help me out. Claudia helped me with the process. The best insurances folks I’ve ever dealt with"
We responded:
"Hi Maged, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Palos Heights. If you ever need help, we are just a phone call away! - Your State Farm Agent, Audrey McFarlin "
James Hennessey
September 25, 2026
5
out of
5
rating by James Hennessey
"Claudia was great and a huge help. Thank you for always making sure I was well taken care of."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Joyce Hicks
September 24, 2026
5
out of
5
rating by Joyce Hicks
"Worked with Claudia and had a great experience.Very polite and patient."
We responded:
"Joyce, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. - Audrey"
Tracy Olawumi
September 24, 2026
5
out of
5
rating by Tracy Olawumi
"Claudia Bak has been a pleasure to work with through Audrey's agency. She has offered to assist with various insurance related claim matters, very responsive and professional whenever we talk."
We responded:
"Hi Tracy, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Audrey McFarlin’s team. Please reach out to us if any questions come up! - Audrey McFarlin’s Insurance Team "