State Farm® Insurance Agent Audrey McFarlin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brian Glackin
September 26, 2026
"excellent service nice gentleman took care of all"
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Audrey McFarlin’s team. "
Maged Shilwa
September 25, 2026
"Jordan and Claudia were amazing. My phone died and he charged it to help me out. Claudia helped me with the process. The best insurances folks I’ve ever dealt with"
"Hi Maged, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Palos Heights. If you ever need help, we are just a phone call away! - Your State Farm Agent, Audrey McFarlin "
James Hennessey
September 25, 2026
"Claudia was great and a huge help. Thank you for always making sure I was well taken care of."
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Joyce Hicks
September 24, 2026
"Worked with Claudia and had a great experience.Very polite and patient."
"Joyce, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. - Audrey"
Tracy Olawumi
September 24, 2026
"Claudia Bak has been a pleasure to work with through Audrey's agency. She has offered to assist with various insurance related claim matters, very responsive and professional whenever we talk."
"Hi Tracy, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Audrey McFarlin’s team. Please reach out to us if any questions come up! - Audrey McFarlin’s Insurance Team "
Wenjie Zhao
September 23, 2026
"Claudia was a huge help. Came in with questions regarding my policy and she explained everything to me so professionally and was so nice. Thank you for the great service! Looking forward to coming to the office again soon!"
"Wenjie, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Palos Heights. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Audrey McFarlin and Team "
Edward Rolla
September 23, 2026
"Claudia helped me so much, she was so sweet. Had an amazing experience in the office. I Recommend this state farm to everyone!"
"Thank you for the compliment! We appreciate you. - Audrey"
Fancy Animal
September 22, 2026
"Audrey McFarlin State Farm Insurance company is professional and knowledgeable in helping their clients. I worked with Claudia and she was kind and helpful in suggesting options for my insurance needs.
-Yvette"
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Palos Heights insurance team. "
Maureen Hitzeman
September 16, 2026
"Kali was great! Extremely professional and helpful updating my account info"
"Maureen, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. - Audrey "
Cristina Cruz
September 14, 2026
"Kali - amazing representative help me get my auto insurance did amazing job 🫶🏻"
"Cristina, Kali and I appreciate your glowing recommendation - Thanks Audrey"
Daniel sulllivan
September 11, 2026
"Claudia was very kind and helpful. She helped me save money and guided me to the right life insurance plan and auto insurance"
"Daniel, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Palos Heights insurance team! - Your State Farm Agent, Audrey McFarlin "
Kelly Keil
September 6, 2026
"imagine being rear-ended and while waiting for the police report you call your local agent for next steps (since you are not a professional) and instead of any sort of guidance or help they are patronizing, rude, and generally not helpful in any way. This office in particular made this experience significantly worse and lead to more frustration than necessary. Ultimately the at-fault driver's insurance (Progressive) reached out and handled everything in a kind and timely manner. Thanks for literally nothing. Zero stars"
"Kelly
I am very concerned about your experience. This is not what you or I anticipate when a claim is file.
You can phone me and I will be of assistance- Audrey
"
Robert Pritchard
September 4, 2026
"I want to thank Kasha for the wonderful work she does for The Audrey McFariin State Farm Insurance agency , she went Way out of her way to take care of my concerns with my claim , she’s an asset to this wonderful team there and i appreciate all she’s done for me .., Thank You very much"
"Hi Robert, Thanks so much for the 5-Star review. Victoria has commented that is was her pleasure - Audrey"
Palos Fire
August 31, 2026
"Needed to update info. Everything went smooth, fast and easy. Excellent service"
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
Mike Dabaco
August 31, 2026
"Jordan is a very down to earth and helpful guy, highly recommend him and the services he provides. Very knowledgeable and professional. Thanks again!"
"Mike. Thank you for the 5-Star rating. -Audrey "
Mishay Brooks
August 29, 2026
"I want to say thank you to Claudia for helping me and my son out...your customer service was great and you made sure we were satisfied and made sure you explained everything to us....thank you again for all your help"
"Hi Mishay, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Audrey McFarlin’s team. Please reach out to us if any questions come up! - Audrey McFarlin’s Insurance Team "
Natrell Griffin
August 29, 2026
"Claudia has Great Service N is Quick . Very helpful"
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Audrey McFarlin’s team. - Audrey"
Irma Ibarra
August 28, 2026
"Ariana and Claudia were amazing. Explained everything so well and nicely. I recommend this place to everyone for insurance"
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Audrey McFarlin’s team. "
Brandee DeGrado
August 28, 2026
"Kasia was wonderful in helping me get a MUCH lower rate for my car insurance! I appreciate her reaching out. Quick to answer emails and answer all my questions!! Pleasure to do business with!"
"Thanks so much for the fantastic rating, Brandee! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
Paula Kuczera
August 26, 2026
"I always get the help I need in a quick and efficient manner. Staff was helpful and knowledgeable answering my questions so that I made the best decisions for my situation. Thank you Jason and Audrey"
"Paula, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. - Audrey"
Dawn Atkinson
August 24, 2026
"Claudia was very helpful and pleasant."
"Dawn, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Palos Heights insurance team! - Your State Farm Agent, Audrey McFarlin "
Yolanda Carr
August 24, 2026
"I called in to check on my premiums & discovered from Claudia they said it was cancelled, but I made the payment. Right away she took care of it for me & with in 29 mins everything was correct."
"Thank you so much for your wonderful feedback of us here at Audrey McFarlin’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Audrey McFarlin’s Insurance Team "
Nicole Cooper
August 21, 2026
"Kasia provided excellent customer service and was very helpful. She was able to answer my questions right away, was thorough with the communication and sent the renters insurance quotes I requested and assisted with getting the insurance sent up right away."
"Hi Nicole, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - Audrey McFarlin, Your State Farm Agent "
Damien
August 20, 2026
"Claudia is awesome and understands as well as provides great knowledge! 5 ⭐️ service!"
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. - Audrey"
Lori Hampton
August 20, 2026
"Jordan was very helpful with walking me through questions relating to IRA contributions. I appreciate his patience and professionalism."
"Thanks so much for the amazing review, Lori! We really appreciate your support here in Palos Heights. Just reach out anytime if you need us - we’re here for you. "