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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Teresa Alvarez

Teresa Alvarez

June 6, 2025

5  out of  5
rating by Teresa Alvarez
"I have a Honda Odyssey 2010. We have been contemplating to eliminate full coverage due it's age. I'm so glad we never stopped full coverage. Friday tge 31st of May, I pulled out the bottom of the bumper on a parking curb. State Farm representative Lizette Casco, recommended Crash Champions. I was so impressed with the service, professional workmanship and extremely courteous manner. Michael was the service man at the Orland Park location and Chelsy at the Berwyn location were very helpful and explained everything to me. They also buffed out my fogged headlights and washed my car. I'll never give up State Farm Ins nor my full coverage on our cars. And I'll tell friends and family Crash Champions is best."
We responded:
"Thank you for the 5–Stars Teresa!"
Profile photo of Felix Gates

Felix Gates

June 6, 2025

5  out of  5
rating by Felix Gates
"Audrey and her team providing me with excellent service very professional I spoke with Victoria very friendly, enjoyed her great attitude,helpful in providing professional answers made my application at ease and pleasant,it's been a pleasure"
We responded:
"Felix, I’m please the team provided excellent service. Trust that it was our pleasure and we appreciate the 5-Stars. Audrey "
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Art Hilliard

June 5, 2025

5  out of  5
rating by Art Hilliard
"Christian was very helpful today. I got a termination notice on one of my cars. He found out that payment was made to the wrong account. He was able to get the payment transferred to the appropriate place, which prevented me from having to make an additional payment and wait for the refund."
We responded:
"Art, Thank you for commenting on the service level at my office. We take pride in providing excellent service. There is a wealth of insurance knowledge available to our clients. Thank you for the 5-Stars - Audrey"
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Carolyn Taylor

June 4, 2025

5  out of  5
rating by Carolyn Taylor
"Victoria was an excellent representative. Changing my car insurance was seamless. Thanks for the great quote and individual pointers. New relationship found."
We responded:
"Carolyn Thank you for commenting. We welcome the new relationship. The 5-Stars are appreciated- Audrey"
Profile photo of Jola Waksmundzki

Jola Waksmundzki

June 4, 2025

5  out of  5
rating by Jola Waksmundzki
"Audrey McFarlin State Farm is hands down the best! Not only is the team professional, helpful, and responsive, but they also go above and beyond to connect with the community. I especially want to shout out Natalia — she’s been doing an amazing job with the reels lately! They're informative, creative, and actually fun to watch (yes, insurance content can be fun!). You can tell she puts a lot of effort into making things clear and relatable. If you're looking for an agency that knows their stuff and adds a personal touch, this is the place. Highly recommend!"
We responded:
"Jola, we appreciate the 5-Star rating. We make every effort to be a good neighbor- Audrey "
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Rojean Kope

June 3, 2025

5  out of  5
rating by Rojean Kope
"I have received, once again, great service, from Angelica, of the office of Audrey McFarlin at the State Farm located in Palos Heights. The staff treats you like family and I've been a State Farm client with this office since 2019. Thank you!"
We responded:
"Rojean, Im so happy that you had an opportunity to interact with Dan. He knows insurancee and is a joy to work with."
Profile photo of Karolina Stachnik

Karolina Stachnik

June 3, 2025

5  out of  5
rating by Karolina Stachnik
"Loving seeing the new flyers made by Natalia! Adds a great touch to an already great office!"
We responded:
"Karolina. I’m pleased your enjoyed our social media postings- Thanks Audrey "
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Jay Szubert

June 2, 2025

5  out of  5
rating by Jay Szubert
"Victoria was awesome! Very helpful and patient. Was able to get what needed to be done very quickly! Every company needs more reps like her. Thank you Victoria!"
We responded:
"Jay, Thank you for the kind remarks regarding Victoria’s service. We appreciate the 5-Stars. Audi"
Profile photo of Jason. Famartino

Jason. Famartino

June 2, 2025

5  out of  5
rating by Jason. Famartino
"Had to check and see if everything was in order, and Angelica put my mind at ease and gave me the all clear!!"
We responded:
"Jason, I’m pleased Angelica was able to assist - Audrey "
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Diane Vukanic

June 2, 2025

5  out of  5
rating by Diane Vukanic
"Lizett was awesome to work with. Very attentive and helpful!!"
We responded:
"Diane. We appreciate the 5-stars Lizett is so competent she is the most referred team member. Thank you -Audrey "
Profile photo of Tambaza Msolwa

Tambaza Msolwa

June 1, 2025

5  out of  5
rating by Tambaza Msolwa
"Amazing service. Very knowledgeable and prompt to response to questions and request"
We responded:
"Tam, Thanks for the 5-Stars!! - Audrey"
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Karolina Leja

May 31, 2025

5  out of  5
rating by Karolina Leja
"I had the pleasure of working with Angelica and I can confidently say she went above and beyond to provide exceptional service. From the very beginning, she was friendly, professional, and incredibly knowledgeable. Angelica took the time to thoroughly explain my options, answer all of my questions, and help me find the best policy to fit my needs and budget."
We responded:
"Karolina, Thank you for the 5-Stars! We appreciate your king remarks. If you have any questions or concerns, please don't hesitate to reach out. - Audrey"
Profile photo of Sharon Stewart

Sharon Stewart

May 30, 2025

5  out of  5
rating by Sharon Stewart
"Lizett is a very good agent and she helped me alot with my auto insurance"
We responded:
"Sharon, I'm happy that you have remained our client. We appreciate you. Thank you for the 5-Stars! - Audrey"
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paul manolitsis

May 28, 2025

5  out of  5
rating by paul manolitsis
"Audrey and her staff are awsome. Professional and always on point with any issues. Highly recommend!"
We responded:
"Thanks Paul. We truly appreciate your comments. - Audrey"
Profile photo of Joe Sebek

Joe Sebek

May 27, 2025

5  out of  5
rating by Joe Sebek
"I was shopping around before work at 5am looking for better rates on my auto insurance & went online to get a quote. The rate i got was considerably lower than what i was currently paying. Victoria gave me a call first thing in the morning to go over the quote. She was SUPER helpful and went into great detail about every aspect of my policy. As I was on the phone with her, I thought I'd just check to see about my homeowners policy as well. She was just as helpful (if not more!!!) with that as well. She threw a lot of information out there but explained it in great detail. After we were finished up she saved me over $1500 on the home owners and over $200/month on the auto. Amazing customer service. Who knew switching insurance would be so enjoyable?!?!"
We responded:
"Joe, I am tickled by your comment. Thanks for 5-Star rating. It’s nice to make informed decisions. Insurance details are helpful when you need them. Know that we are here when you need us. -Audrey "
Profile photo of Jessica Burton

Jessica Burton

May 23, 2025

5  out of  5
rating by Jessica Burton
"Was very pleasant and friendly, frustration free. Always so helpful and informative 😍"
We responded:
"Jessica, Your 5-Star rating is valued-Audrey "
Profile photo of Otis Pope

Otis Pope

May 23, 2025

5  out of  5
rating by Otis Pope
"Ms. Angelica answer all my questions and was very professional.👍🏼"
We responded:
"Otis, Thank you for being a long term customer. We appreciate the 5-Star review-Audrey "
Profile photo of Lolita Lindo

Lolita Lindo

May 21, 2025

5  out of  5
rating by Lolita Lindo
"My family and I have been customers of this State Farm Agency for several years now. We really appreciate their service and have no plans of ever changing their tenure with us. Dan is exceptional in his service. He is extremely knowledgeable, courteous, patient and kind. It's a pleasure working with him.Thank you Dan for being who you are! Victoria is equally as wonderful as Dan! She's patient, understanding, kind, courteous and offers exceptional customer service. It is a joy to work with her!"
We responded:
"Dan is the consummate insurance professional! Thank you for taking the time to speak about your insurance. An annual insurance review is very important. Thanks and please tell a friend!"
Profile photo of Jerry Garrett

Jerry Garrett

May 21, 2025

5  out of  5
rating by Jerry Garrett
"Audrey and her team are the ultimate professionals. They are great to work with as well as providing information to help you make good insurance decisions. We also sent friends and boat neighbors to State Farm because she provides excellence. It’s been a joy and smooth transition for what we needed."
We responded:
"Jerry, Thank you, Thank you! My team is great and they take pride in their attention to detail. Thank you for the 5-Stars - Audrey"
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Katy Vest

May 20, 2025

5  out of  5
rating by Katy Vest
"Krystyna was such a big help today when I needed to pay and update my policy. So sweet and so helpful!"
We responded:
"Katy, I'm pleased Krystyna was able to assist. She actually assisted you remotely from the loop office. I'm so happy she was able to be there for you in your time of need. - Audrey"
Profile photo of Gerardo Aquino

Gerardo Aquino

May 20, 2025

5  out of  5
rating by Gerardo Aquino
"Angelica was very helpful answering all my questions/ concerns regarding my claim for home and auto insurance after being affected with last weeks storm."
We responded:
"Gerardo, We are all living with the aftermath off storms. It can be very taxing but I'm pleased Angelica was able to provide direction. Thank you for the 5-Stars - Audrey"
Profile photo of jazmine jackson

jazmine jackson

May 20, 2025

5  out of  5
rating by jazmine jackson
"Very friendly and helpful. I love that everything was explained to me"
We responded:
"Jazmine Thank you for the 5-Star review!-Audrey"
Profile photo of Mary Burns

Mary Burns

May 19, 2025

5  out of  5
rating by Mary Burns
"Went in to give my AARP smart driver course to them so they can apply the discount. Victoria is so pleasant and nice. She made sure all was in order and applied. Very nice experience."
We responded:
"Hi Mary. Thank you for the 5-Stars. I’m pleased that you had a pleasant experience with the agency and Victoria. - Audrey"
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carl fitzpatrick

May 19, 2025

5  out of  5
rating by carl fitzpatrick
"Always helpful and a joy to talk with"
We responded:
"Carl. Thanks for the 5-Stars- Audrey"
Profile photo of Deanna Myron

Deanna Myron

May 16, 2025

5  out of  5
rating by Deanna Myron
"I never knew how important having Life Insurance was until my 10 year old daughter lost her Daddy in October of 2024. I had a million and one questions about it for myself and my child. Joseph was excellent! His patience and kindness went a long way and I really do appreciate his knowledge and help. Made my life a little easier…so thank you Joe"
We responded:
"Deanna, Thank you for the 5-Stars. People often underestimate the consequences of not having enough life insurance. I’m very happy that you have finalized your coverage. You and not replaceable but life insurance does help. - Audrey "