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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cree Strahan

Cree Strahan

July 27, 2026

5  out of  5
rating by Cree Strahan
"Great insurance company. Claudia was able to help my mother and I insure our vehicle over the phone."
We responded:
"Wow, thank you for the 5-star review, Cree! We truly appreciate your support. If you ever need anything, we’re just a call or message away. - Audrey"
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Maria

July 24, 2026

5  out of  5
rating by Maria
"Claudia provided exceptional service from start to finish. Her attention to detail and dedication to making sure everything was perfect truly stood out. I highly recommend Claudia to anyone looking for outstanding service. Thank you for going above and beyond!"
We responded:
"Maria, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Audrey McFarlin and Team "
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Cicero Smokes

July 24, 2026

5  out of  5
rating by Cicero Smokes
"KALI IS AWESOME best service and following up even tho it was a rough journey to insure my classic vehicle she worked all the way with me until we got it done highly recommend thanks again kali"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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David Rheinwald

July 24, 2026

5  out of  5
rating by David Rheinwald
"Claudia was very helpful, made sure I understood what plans we were looking at and made me aware of additions I might have been interested in"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Roberto Mata

July 24, 2026

5  out of  5
rating by Roberto Mata
"Kali was super great with helping my wife and I! We could not have done it without her, thank you!"
We responded:
"Thanks so much for the fantastic rating, Roberto! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
Profile photo of Theresse Tate

Theresse Tate

July 24, 2026

5  out of  5
rating by Theresse Tate
"Claudia was excellent in handling my vehicle insurance needs with recommended multi- line discounts. Communication was effortless and she answered all of my questions, to my satisfaction. This particular office and the assistance of Claudia is highly plausible and I plan to work with her for future policies and inform family/friends! Thank you, Claudia!

Theresse"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Audrey McFarlin’s team. "
Profile photo of LaTosha Mayes

LaTosha Mayes

July 23, 2026

5  out of  5
rating by LaTosha Mayes
"Team is amazing 👏 especially Claudia 😍 she went above and beyond for my family. Thank you..."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Audrey McFarlin’s team. - Audrey"
Profile photo of Valerie Talton

Valerie Talton

July 23, 2026

5  out of  5
rating by Valerie Talton
"I had Nicole service me today with her kindness. She was very informative and welcoming. She listened to my concerns and provided me with the information I needed and corrected my concerns. Hats off to Nicole!"
We responded:
"Thank you so much for your kind review, Valerie!  If you need insurance assistance, we are just an email or call away! - Audrey McFarlin, your State Farm Agent   -"
Profile photo of CECIL LYLES JR

CECIL LYLES JR

July 15, 2026

5  out of  5
rating by CECIL LYLES JR
"Very pleasant"
We responded:
"Thank you Cecil. Audrey McFarlin has a great team and we are pleased to assist with your insurance needs. Please tell a frieind. - Audrey"
Profile photo of Connie Flores Flores

Connie Flores Flores

July 14, 2026

5  out of  5
rating by Connie Flores Flores
"Contacted the office for a quote, received a quick response and a great price from Lizett and was able to get everything completed with Kasia in the office! Even received some goodies!"
We responded:
"Connie. Your comments on the team effort is appreciated. Lizett and Kasia specialize in insurance. -Audrey"
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Ruth Muthart

July 14, 2026

5  out of  5
rating by Ruth Muthart
"I had an amazing experience with Kali while going through getting a life insurance policy as a new wife and now soon to be new mom. She went over everything in detail and was so kind and patient. If Im going to be with a company for next 10+ years, individuals like Kali are just the kind of outstanding, customer oriented, and hardworking employees I like to do business with."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Audrey McFarlin’s Team. "
Profile photo of Mi Mi

Mi Mi

July 10, 2026

5  out of  5
rating by Mi Mi
"Claudia was awesome she made everything so easy I will definitely call her for any of my insurance need"
We responded:
"Mi, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Audrey McFarlin’s Team! - Audrey"
Profile photo of Yami Oliveros

Yami Oliveros

July 10, 2026

5  out of  5
rating by Yami Oliveros
"Claudia was able to help me understand why I wasn’t charged this month for my car insurance. I typically hate calling insurance companies and I actually had a different State Farm agent whose staff was terrible. Audrey’s staff is very helpful and polite. 10000/10 customer service"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out.  - Audrey"
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Shannon Shockley

July 10, 2026

4  out of  5
rating by Shannon Shockley
"I called to request a copy of my insurance policies and auto card. The copies and card were immediately sent to me. Thanks for your service."
We responded:
"Shannon, Thank you for your loyalty. You have been our client for YEARS. We appreciate you! - Audrey"
Profile photo of Marcus McLin

Marcus McLin

July 10, 2026

5  out of  5
rating by Marcus McLin
"Claudia was extremely polite and helpful. I was having a hard time getting answers from the repair shop on when my car would be ready. She not only offered to call them on my behalf, but got the answers I needed in minutes! Thanks, Claudia!"
We responded:
"Marcus - Thanks for the 5-Stars - Audrey"
Profile photo of Rebecca Wilson

Rebecca Wilson

July 9, 2026

5  out of  5
rating by Rebecca Wilson
"Quick and easy policy additions! Kali was helpful, and super quick to take care of my additional needs. Thank you!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Audrey McFarlin’s Team. "
Profile photo of Derrick Guest

Derrick Guest

July 9, 2026

5  out of  5
rating by Derrick Guest
"Claudia is a great agent very knowledgeable I wish I could talk to her every time I call"
We responded:
"Derrick, I’m happy we addressed your needs. Thanks for the 5-stars
Audrey "
Profile photo of Ariel B

Ariel B

July 8, 2026

5  out of  5
rating by Ariel B
"Nicole was so informative and supportive during our call. Thank you so much for helping me bundle my policies while being patient and understanding."
We responded:
"We are grateful for your 5-star review, Ariel! Thanks for taking a moment to share your positive rating of State Farm Agent Audrey McFarlin’s Team here in Palos Heights . Audrey"
Profile photo of Joseph Hubacek

Joseph Hubacek

July 7, 2026

5  out of  5
rating by Joseph Hubacek
"I noticed some inaccurate information on my policy after I moved to another city and gave them a call. Claudia was able to fix it quickly without any problems. Thanks!"
We responded:
"Thank you for taking the time to leave such a great review, Joseph. We strive for excellence in all things insurance and are grateful for your positive feedback. - Audrey"
Profile photo of Bob Ehrler

Bob Ehrler

July 1, 2026

5  out of  5
rating by Bob Ehrler
"The staff has always been very helpful, and friendly. I needed some information forward to a lender, and they were very efficient. Huge shout out to Kali for your help."
We responded:
"Bob, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Audrey McFarlin’s Team here in our Palos Heights office. "
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shawn potts

June 19, 2026

5  out of  5
rating by shawn potts
"Kali was great . She explained everything in detail the entire experience was seem less. I appreciate her covering all details without any confusion"
We responded:
"Wow, thank you for the 5-star review, shawn! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch! - Audrey"
Profile photo of Savannah Addams

Savannah Addams

June 19, 2026

5  out of  5
rating by Savannah Addams
"im writing this on behalf of my parents who called in today with questions and to pay a bill. they spoke with a very nice woman named veronica who was very helpful. my parents had some questions about their coverage since we just had that horrible storm nd veronica was very professional, very informative, and took the time to make sure all questions were answered and guided them in the right direction. we were so surprised to hear veronica is new considering she sounded like she has been with state farm for years! if i drove i would get my car insurance here. i highly recommend this office and my parents will now ask for veronica when they need help"
We responded:
"Savannah, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Audrey McFarlin’s Team—we are always here to help! - Audrey
"
Profile photo of Yifei Jaski

Yifei Jaski

June 16, 2026

5  out of  5
rating by Yifei Jaski
"I want to give Kali Case a 5-star rating for her outstanding service during our condo purchase insurance process. She provided me a condo insurance quote with comprehensive coverage at great price and explained every line item in detail to allow me to customize. She reaches out to my loan officer to collect the mortgage info and issue the policy binder as quickly as possible. She is always there for me, she follows up but never pushy. She is the kind of insurance agent that you can trust. I had a very good experience working with her and I will highly recommend her and her agency to my family and friends."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Profile photo of Gary Szpajer

Gary Szpajer

June 9, 2026

4  out of  5
rating by Gary Szpajer
"Kasia was helpful and informative."
We responded:
"Gary, thank you for your kind 4-star rating! We appreciate your feedback and are happy to hear you had a pleasant experience with State Farm Agent Audrey McFarlin’s Team! "
Profile photo of John Ward

John Ward

June 8, 2026

5  out of  5
rating by John Ward
"Kali is very intelligent and professional explained everything with my policy."
We responded:
"John, Thank you so much for the 5-stars, John! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! - Audrey"