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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of debsankar banerjee

debsankar banerjee

June 1, 2026

5  out of  5
rating by debsankar banerjee
"I had my car, life and rental insurance here. It was a great experience. The staff are super nice, Kasia and Krystina helped me a lot."
We responded:
"Thank you for the amazing review, debsankar! It is truly the goal of our team to exceed expectations when it comes to all insurance needs.- Audrey"
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Sandra Fernandez

May 21, 2026

5  out of  5
rating by Sandra Fernandez
"Kasia provided Great customer service, always taking care of my Family and their needs."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Happy New Year! - Audrey"
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Daniel Soto

May 20, 2026

5  out of  5
rating by Daniel Soto
"Kali was super helpful today helping me replace my current life insurance with one that is most adequate to my lifestyle and that fits in my budget. Phone calls never last more than 20 minutes and I am almost never put on hold. Honestly very great service."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Audrey McFarlin’s Team here in Palos Heights . - Audrey"
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Carmen De Jesus

May 12, 2026

5  out of  5
rating by Carmen De Jesus
"Great customers service. I was able to update my policy very quickly, and I was able to speak to the customer representative, and she was very helpful and helping me understand the policy and what to do. Kelly and anybody who answers the phone are very very nice and helpful🙌"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. - Audrey"
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John Sidorowicz

May 12, 2026

5  out of  5
rating by John Sidorowicz
"My fiancée referred me to State Farm and Lizett was great! Very helpful and knowledgeable."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Audrey McFarlin’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help! Audrey"
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Julien Avinger

May 6, 2026

5  out of  5
rating by Julien Avinger
"Working with Nicole at State Farm was a great experience. She was very responsive, helpful, and took the time to make sure all of my questions were answered. You can tell she genuinely cares about her clients and providing quality service. I really appreciated the professionalism and support throughout the process."
We responded:
"Thanks so much for the amazing review, Julien! We really appreciate your support here in Palos Heights . If you ever have any questions or need insurance assistance in the future, we are just a message away! - Audrey"
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Matt Duggan

May 6, 2026

5  out of  5
rating by Matt Duggan
"Kali made my experience smooth and effortless. She saved me a lot of money switching from my previous insurance company. She was delightful to work with. If you need anything ask for Kali!"
We responded:
"Thanks so much for the amazing review, Matt! We really appreciate your support here in Palos Heights . If you ever have any questions or need insurance assistance in the future, we are just a message away! - Audrey"
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Mike Dabaco

May 1, 2026

5  out of  5
rating by Mike Dabaco
"Jordan is a very down to earth and helpful guy, highly recommend him and the services he provides. Very knowledgeable and professional. Thanks again!"
We responded:
"Mike. Thank you for the 5-Star rating. -Audrey "
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Christina Quiroz

May 1, 2026

5  out of  5
rating by Christina Quiroz
"Claudia was professional, knowledgeable, and easy to work with. She explained everything clearly and made the process simple from start to finish. I really appreciated her help and would definitely recommend."
We responded:
"We are grateful for your 5-star review, Christina! Thanks for taking a moment to share your positive rating of State Farm Agent Audrey McFarlin’s Team here in Palos Heights . "
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Ruben Arzet

May 1, 2026

1  out of  5
rating by Ruben Arzet
"I used to have a great experience with this location up until recently. The workers deliberately make false claims and are extremely rude to me after I got into an accident. Not sure what her name was but she did not even let me get a sentence out and purposely ignored my phone calls once I tried to cancel my plan. I do not recommend"
We responded:
"Ruben, Thank you so very much for commenting on Kali's service level. She has been with our agency for 2 months. We are as pleased to have her on the team as you are. Thank you for the 5-Stars and tell a friend. - Audrey"
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Tesh Patel

April 28, 2026

5  out of  5
rating by Tesh Patel
"Lizette at State Farm was outstanding to work with. I had a few complex situations in my policy, and she handled everything quickly, clearly, and under pressure without missing a beat. She’s knowledgeable, responsive, and makes the entire process easy. Highly recommend working with her."
We responded:
"Thanks so much for the fantastic rating, Tesh! We are so glad you had a positive experience with us here on State Farm Agent Audrey McFarlin’s Team. If there is anything we can do for you in the future, just give us a shout! - Audrey"
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Anayeli Mendez

April 27, 2026

5  out of  5
rating by Anayeli Mendez
"Claudia assisted me and was very professional , helped me with all my needs , i recommend her if you need any assistance and want great customer service !"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Audrey McFarlin’s Team! We deeply appreciate your kind words here in Palos Heights . "
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Izabela Bak

April 24, 2026

5  out of  5
rating by Izabela Bak
"Very professional lots of knolege"
We responded:
"Thank you so much for the 5-stars, Izabela! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Audrey McFarlin’s Team anytime.- Audrey"
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Daniel Alday

April 24, 2026

5  out of  5
rating by Daniel Alday
"I spoke with Claudia, she has amazing customer service skills & was so patient with me. provided me a amazing quotes and explained everything to me!! thank you Claudia"
We responded:
"Thank you so much for the 5-stars, Daniel! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Ariana Banuelos

April 24, 2026

5  out of  5
rating by Ariana Banuelos
"I want to share my experience here at State Farm so you don’t have a doubt coming here. By far the best experience, I’ve had came with plenty of questions and Claudia was wonderful at breaking down the policy for and finding the best price for my vehicle insurance. She is patient and confident in her work which gave me a piece of mind that I’m insured at the right place. Thank you Claudia!"
We responded:
"Ariana, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Audrey McFarlin’s Team!"
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Smileena O.

April 24, 2026

5  out of  5
rating by Smileena O.
"I had such a wonderful experience with Claudia, she was calm and professional while I was panicking, I'll definitely be calling her again"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Audrey McFarlin’s Team. "
Profile photo of Nikolina Anulewicz

Nikolina Anulewicz

April 24, 2026

5  out of  5
rating by Nikolina Anulewicz
"Claudia helped me get insurance, she was very friendly and professional. I really recommend this place to get all your insurance needs."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Audrey McFarlin’s Team. - Audrey"
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Jessica Quiroz

April 24, 2026

5  out of  5
rating by Jessica Quiroz
"Claudia made the entire life and auto insurance process so easy for us. She took the time to explain all of our options in a way that actually made sense and helped us find coverage that fit both our needs and our budget. She was patient, responsive, and always available to answer our questions. We never felt rushed or pressured, which we really appreciated. If you’re looking for someone who truly cares and will guide you every step of the way, I highly recommend Claudia"
We responded:
"Thank you so much for the 5-stars, Jessica! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Audrey McFarlin’s Team anytime.- Audrey "
Profile photo of Chlo

Chlo

April 24, 2026

5  out of  5
rating by Chlo
"Claudia was amazing! She was so helpful in finding me the perfect insurance for all of my needs and she even found me a great deal! She worked with me so well with all of my stipulations. Thank you Claudia Bak!!"
We responded:
"We appreciate your review, Chloe. We are so happy that you had such a wonderful experience with State Farm Agent Audrey McFarlin’s Team here in Palos Heights ! "
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William

April 23, 2026

4  out of  5
rating by William
"Kail was very helpful getting my insurance straightened out"
We responded:
"William, thank you for your great feedback. We are happy to hear you had a pleasant experience with us here on State Farm Agent Audrey McFarlin’s Team! - Audrey"
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Shelia Handy

April 20, 2026

5  out of  5
rating by Shelia Handy
"Kali was supper professional and attentive. She helped update our contact information, provided us with the information we needed quickly and she made it simple. Great customer service and she immediately followed up like she said she would. Great experience speaking with her this morning."
We responded:
"Shelia, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Audrey McFarlin’s Team here in our Palos Heights office. - Audrey "
Profile photo of Darlene Brehmer

Darlene Brehmer

April 17, 2026

5  out of  5
rating by Darlene Brehmer
"Jordan has been incredibly helpful. He's mature, very responsive, professional, went above and beyond, and he stayed on top of things for a rapid resolution. I'd definitely recommend him. I look forward to continuing working with him in the future."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Audrey McFarlin’s Team! We deeply appreciate your kind words here in Palos Heights . - Audrey"
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Curtis McNeely

April 17, 2026

5  out of  5
rating by Curtis McNeely
"I had the pleasure of obtaining insurance coverage by a representative name, Nicole. I cannot begin to express how pleased I was to have the opportunity to speak with Nicole. She made me feel like I was part of the family for State Farm insurance company. Nicole went beyond her scope to help me identify My coverage needs. Her warm, professional personality contributed to My choice to be a part of the State Farm family. Thank you Nicole For all your support."
We responded:
"Curtis, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Audrey McFarlin’s Team here in our Palos Heights office. - Audrey"
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Rudy Evans

April 16, 2026

5  out of  5
rating by Rudy Evans
"Claudia was very quick with making updates to my auto policy. The office is very responsive and a always friendly."
We responded:
"Rudy, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Audrey McFarlin’s Team! - Audrey"
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Jolande Freeman

April 9, 2026

5  out of  5
rating by Jolande Freeman
"I have been with Audrey McFarlin State Farm branch for many years - she and her staff are top notch! Customer service is friendly and knowledgeable. Most recently, Kali helped me make some changes and handled it all very well. Thank you!"
We responded:
"Jola. Thank you for your comments. Kali works to be of service to policyholders. We all appreciate your continued partnership- Audrey "